Effective Date: October 8, 2026
This Privacy Policy describes how Flash LLC, doing business as Gust Health ("Gust Health," "we," "us," or "our"), collects, uses, maintains, shares and protects personal information in connection with our websites and services.
Our primary website is https://joingust.com.
Our services include access to telehealth technology, medical intake questionnaires, account management, payment processing, customer support and coordination with independent healthcare providers and pharmacies.
Please read this Privacy Policy carefully.
We may collect information you provide directly, including:
Name, address, telephone number, email address and date of birth
Account registration information and login credentials
Medical history, current medications, allergies, treatment preferences and other health information
Photographs, identity verification information and medical questionnaire responses
Prescription and treatment information
Billing, shipping and transaction information
Communications with customer support and healthcare providers
Other information you voluntarily submit
Payment card information may be collected and processed by authorized third-party payment processors.
When you access our websites or services, we and our service providers may automatically collect technical information, including:
IP address
Browser and device information
Operating system
Pages visited and interactions with our website
Referral sources
General geographic location derived from network information
Cookies and similar technical identifiers
This information may be used for website functionality, security, troubleshooting, performance measurement and other purposes permitted by applicable law.
We may use personal information to:
Create and manage patient accounts
Facilitate telehealth consultations and clinical review
Coordinate prescription fulfillment and delivery
Process transactions and manage memberships
Provide customer service
Communicate important account, treatment and order information
Maintain website and platform security
Detect fraud and unauthorized activity
Improve our services
Comply with applicable legal and regulatory obligations
Gust Health facilitates access to medical services delivered by independent licensed healthcare professionals affiliated with Arora Health and Aesthetics.
Prescription fulfillment may be coordinated through Vials Pharmacy and other authorized pharmacy partners where applicable.
Information necessary for medical evaluation, prescribing, fulfillment and related operations may be shared with authorized healthcare providers and pharmacies.
Medical decisions are made by the treating healthcare professional, not Gust Health.
Certain health information may be protected under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and other applicable privacy laws.
Where a healthcare provider or other covered entity is responsible for protected health information, its applicable Notice of Privacy Practices governs relevant uses, disclosures and patient rights.
Gust Health and its service providers will handle health information in accordance with their respective legal and contractual obligations.
Patients may request information about accessing their medical records by contacting support@joingust.com or their treating healthcare provider.
We may disclose information to authorized parties as necessary to operate our services, including:
Healthcare providers: For clinical evaluation, treatment, prescribing and related healthcare activities.
Pharmacies: For prescription processing, dispensing, shipping and support.
Technology providers: For hosting, patient portals, questionnaires, messaging, account administration and information security.
Payment processors: For billing, payment verification, fraud prevention and transaction processing.
Professional advisers: For legal, accounting, auditing and compliance services where appropriate.
Government authorities: Where disclosure is required or permitted by applicable law.
We may also disclose information with your consent or at your direction.
Our website may use cookies and similar technologies to support functionality, measure website performance and improve the user experience.
If advertising or analytics technologies are used, we will implement applicable privacy disclosures, consent mechanisms and restrictions.
We will not intentionally disclose protected health information to advertising platforms in violation of applicable law.
We use administrative, technical and organizational safeguards intended to protect personal information against unauthorized access, disclosure, alteration or loss.
No method of electronic storage or transmission can guarantee absolute security.
Users are responsible for protecting their account credentials and notifying us of suspected unauthorized access.
We retain information for as long as reasonably necessary to provide services, satisfy applicable recordkeeping obligations, resolve disputes and comply with legal requirements.
Medical records may be subject to separate retention requirements administered by the treating healthcare provider.
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or information about the processing of certain personal information.
Some requests may be limited by medical record retention requirements and other legal obligations.
To submit a privacy request, contact support@joingust.com.
We may need to verify your identity before processing a request.
You may opt out of promotional email communications using the unsubscribe instructions included in those messages or by contacting us.
Operational communications concerning your account, medical services, billing and orders may continue as permitted by law.
Gust Health's current services are intended for adults aged 18 or older.
We do not knowingly offer our current weight-management memberships to minors.
Our services may include links to third-party websites or technology platforms.
Those services may maintain their own privacy policies, which we encourage users to review.
We may update this Privacy Policy to reflect changes in our services, technology or legal requirements.
Updates will be posted with a revised effective date, and additional notice will be provided where required.
Gust Health
Flash LLC
15 Miller Street
East Providence, RI 02916
support@joingust.com
https://joingust.com